You will receive your order within the delivery window you choose. The window is currently set at four hours, and we ask that someone be available during that window to receive and properly store your groceries.

Since we won’t know the actual price until the order is assembled and the product weighed, this $20 hold accounts for any variances in weight. You will  be charged for the estimated price plus the refundable $20 upon placing the order, then you will be issued a refund for any variances in price once the order has been assembled and the actual total is known. Please note that it may take 5-10 business days for the refund to be reflected on your bank statement. 

For example:

You order one pound of salmon at $15 per pound and with the delivery and refundable credit card hold,  the total credit card charge comes to $45.00

After assembling and weighing the salmon, the price of the salmon is actually $15.50, because it is slightly overweight.

We automatically release the credit card hold and refund you $19.50 then email you a revised total that shows the refund which you will also see on your credit card statement, so all you pay for is the actual price plus delivery.

Unfortunately products cannont be returned due health policies related to Covid-19.

Please write to us about any additional items in the “notes” section on the “cart” page and we will contact you directly. We have a system in place that allows us to add items to your order that you don’t see on the site, assuming we have them in stock.

Please write to us about any additional items in the “notes” section on the “cart” page and we will contact you directly. We have a system in place that allows us to add items to your order that you don’t see on the site, assuming we have them in stock.

Once the order is processed we will send you an email with the total actual price of your order. You will receive that email either the day before or the morning of your scheduled delivery. You will also be sent a notice of refund that will be applied to your credit card to make up the difference.

We work with a third party courier service that bases their fees on distance from each store. This is a charge that we don’t have any influence over. We are always working to find the most cost-effective and high-quality shipment methods for our customers.

We package your orders in our shopping bags, and when necessary we will include an ice pack to keep your groceries cold. Once the ice has melted and the water removed from the bag, the ice pack is completely biodegradable and can be put into your organic waste bin.

You can choose free contactless pick up at checkout for pick up at our Vansco location.

No, you can order as much or as little as you want. The delivery fee is set by the third party courier company, and the price is reflective of the distance you are from our store. But there is no minimum order for that service.